Get in touch
The Equinox Lotorael support team handles questions about accounts, funding, withdrawals, charts and AI-supported functions. Assistance is provided through the listed channels and does not include personal investment advice or return guarantees.
Reach out for practical help with your account or platform access
Have your account email ready, along with the request category—such as registration, payment or technical support—and any relevant screenshots. Clear context helps the team investigate efficiently and avoids unnecessary follow-up.
Where possible, cases involving active transactions or pending withdrawals are reviewed promptly. For your protection, unsolicited messages will never ask for your complete password or two-factor codes.
Without an account, you can complete registration in a few minutes and return here with questions afterward. The FAQ also covers common topics including charges, security and supported markets.
Use a descriptive subject such as “Withdrawal pending”, “Two-factor access” or “Question about fees”. Many enquiries receive an initial reply within several hours, although busy periods and payment reviews can take longer; updates are shared when the case progresses.
